Our clinic mainly treats:

• Dogs
• Cats

If you have another type of pet, please contact our team. We will do our best to guide you.

We are open 7 days a week, including most public holidays except during Eid holidays.

Sunday – Thursday

08:00 – 21:00

Friday – Saturday

10:00 – 19:00

For Ramadan timings or special holiday hours, please check our social media pages or contact the clinic directly.

You can contact us through several methods:

Phone: +968 24281914

WhatsApp: +968 72210022

Email: info@muscatvetcenter.com

Visiting the clinic reception

Our team will be happy to assist you.

First, try to stay calm. We are here to help.

If you believe your pet is having an emergency, please call the clinic immediately. Our team will guide you on what to do next.

If possible, call us while you are on your way, so our team can prepare for your pet’s arrival.

Examples include:

• Difficulty breathing
• Severe bleeding
• Seizures or collapse
• Poisoning or ingestion of toxins
• Eye injuries
• Trauma or accidents
• Heatstroke
• Severe vomiting or diarrhea

If you notice any of these signs, please contact the clinic immediately.

Appointments are recommended because they allow our veterinarians enough time to examine your pet and discuss your concerns.

However, we also accept:

• Walk‑in consultations
• Emergency cases

Emergency patients are always prioritized.

You can book an appointment by:

• Calling the clinic
• Sending a WhatsApp message
• Sending an email
• Visiting our reception desk

We allow a 10‑minute grace period.

If you arrive later than this, your appointment may need to be moved and your pet may be seen as a walk‑in depending on availability.

Missed appointments affect other pets waiting for care.

If more than three appointments are missed, future visits may be handled as walk‑in consultations.

Please notify us in advance:

24 hours notice for normal appointments

48 hours notice for surgeries

This helps us offer the appointment to another patient who may need care.

To provide a proper estimate, we must first examine your pet during a consultation.

Once the veterinarian understands the medical condition, we will provide an estimated cost for the recommended tests, treatments, or procedures.

Treatment estimates are usually valid for about three days. After that, the estimate may need to be updated depending on your pet’s progress.

Because we are treating a living animal, medical conditions can change. Treatment plans may need to be adjusted depending on:

• Your pet’s condition
• How your pet responds to treatment
• Whether additional tests are required

For this reason, there is rarely a single fixed price for treatment. We always work according to what your pet medically needs at each stage of care.

Without examining your pet, it is not possible to accurately diagnose the problem.

Many medical conditions show similar symptoms, but require different treatments.

Once the veterinarian examines your pet, we will provide a clear explanation of the treatment plan and estimated costs.

We accept:

• Cash
• Debit cards
• Credit cards

For safety:

• Dogs must be on a leash
• Cats must be in a secure carrier

This helps prevent stress, injury, or escape.

If your pet is coughing, sneezing, vomiting, or showing signs of infection, please inform our team when you arrive.

This allows us to protect other pets in the clinic.

Common warning signs include:

• Loss of appetite
• Vomiting or diarrhea
• Low energy
• Difficulty breathing
• Behavior changes

If you notice unusual symptoms, please contact the clinic.

Core vaccines usually protect against:

• Feline Panleukopenia
• Feline Herpesvirus
• Feline Calicivirus
• Rabies

Your veterinarian will recommend the appropriate schedule.

Common dog vaccines include protection against:

• Distemper
• Parvovirus
• Adenovirus
• Parainfluenza
• Leptospirosis
• Rabies

Most puppies and kittens receive their first vaccinations at around 6–8 weeks of age.

After the first vaccine, several booster vaccines are usually required during the first few months of life to build strong immunity.

The exact vaccination schedule depends on your pet’s age, health condition, and lifestyle. Your veterinarian will guide you on the safest and most appropriate vaccination plan for your pet.

Viruses can enter the home through shoes, clothes, visitors, or other animals.

Vaccines help protect your cat from serious diseases.

Some vaccines require booster doses to keep immunity strong. Your veterinarian will determine the best schedule for your pet.

We recommend waiting at least 3 days before bathing or grooming your pet.

Rapid tests check for viruses such as:

• FeLV
• FIV

This helps the veterinarian design the safest health plan.

Some pets may require fewer boosters as they age, but this must be evaluated individually by a veterinarian.

Deworming protects pets from intestinal parasites.

Most pets should be dewormed every 3 months.

These treatments protect pets from:

• Fleas
• Ticks
• Mites

They are usually given monthly or every few months depending on the product.

Most puppies and kittens can start deworming as early as 2–3 weeks of age, depending on the product used.

Flea and tick prevention usually begins around 6–8 weeks of age, depending on the medication and the pet’s weight.

Your veterinarian will recommend the safest product and schedule based on your pet’s age, weight, and health condition.

Some non‑prescription products, such as certain parasite prevention or hygiene products, may be purchased directly.

However, most medications require a veterinary consultation or a valid prescription. This is necessary to ensure the medication is appropriate, safe, and given at the correct dose for your pet.

Using medication without proper veterinary guidance can sometimes delay correct diagnosis or cause complications, which is why medical supervision is important.

Yes. A consultation is still required.

Even when a prescription is provided by another clinic, our veterinarian must review the treatment and confirm that it is safe to administer. This is part of veterinary responsibility and medical accountability.

The veterinarian may need to assess your pet’s condition before administering medications to ensure the treatment is appropriate and safe at that moment.

The best diet depends on your pet’s:

• Age
• Breed
• Activity level
• Medical conditions

Your veterinarian can recommend the most appropriate diet.

We generally do not recommend raw diets due to the risk of bacterial contamination.

Home‑cooked diets can also lack balanced nutrition unless carefully designed.

Always consult a veterinarian before changing your pet’s diet.

We generally do not recommend raw diets due to the risk of bacterial contamination.

Home‑cooked diets can also lack balanced nutrition unless carefully designed.

Always consult a veterinarian before changing your pet’s diet.

Traveling with pets requires preparation. Each country and airline has different regulations, and these rules can change regularly.

Before planning travel, you should:

• Check the latest requirements from the destination country
• Check the airline’s pet travel policy
• Contact our clinic early so we can guide you through the process

Because regulations change frequently, it is important to always follow the most recent official guidelines from the country you are traveling to.

Many countries require a rabies antibody titer test before allowing pets to enter.

This test measures whether your pet has enough immunity against rabies after vaccination.

Rabies titer tests must be processed in registered EU‑approved laboratories. In many cases, samples must be sent abroad, which means:

• Results may take several weeks
• Shipping and laboratory costs may apply

For this reason, pet travel preparation should begin several months before your travel date.

A vaccination booklet is an official medical record for your pet.

While Muscat Veterinary Center keeps your pet’s records in our digital clinic system, Omani veterinary regulations require that vaccinations and medical procedures are also recorded, signed, and stamped in the physical vaccine booklet.

If your pet does not have a booklet, one must be purchased at the clinic.

The booklet helps document:

• Vaccinations
• Microchip information
• Medical history
• Travel‑related requirements

Please bring your pet’s vaccination booklet to every visit so our team can keep the records accurate and up to date.

Yes. Grooming is scheduled to make sure every pet receives proper attention and care.

Grooming services may include:

• Nail trimming
• Paw pad trimming
• Ear cleaning
• Bathing
• Coat trimming
• Drying and finishing

Pets showing signs of illness should first be examined by a veterinarian before grooming.

Please wait 3 days after vaccination before grooming.

Some pets may feel stressed or anxious during grooming.

They may move, urinate, or require additional washing during the process. In these cases our groomers may pause, slow down, or take breaks.

Your pet’s comfort and welfare always come first.

No. Muscat Veterinary Center does not offer boarding services.

Our facility is designed for medical hospitalization only.

No. Overnight stays are only allowed when a pet needs medical hospitalization.

Healthy animals should not remain in a hospital environment because sick patients may be present.

Sometimes the veterinarian may recommend 24–48 hour observation to monitor your pet’s condition.

Our intensive care area includes:

• Canine ICU
• Feline ICU
• Isolation ward for infectious diseases

We follow strict cleaning and disinfection protocols.

Hospitalized pets are cared for by our veterinary doctors, veterinary technologists, and trained nurses.

Veterinarians conduct regular rounds to monitor the patient’s health and adjust treatment when necessary.

Usually you will receive:

• One update from a veterinary nurse or technologist
• One update from the veterinarian responsible for the case

If the veterinarian is not on shift, updates may be limited until they return, but your pet will still be fully monitored by our medical team.

Yes. We encourage visitation when possible.

Visits should be scheduled in advance and are usually limited to non‑infectious patients.

We recommend scheduling a discharge appointment so you can speak with the veterinarian about medications, home care, and recovery instructions.

Yes. Online consultations may be available for follow‑up discussions or post‑discharge advice.

They cannot replace the first consultation and standard consultation fees may apply.

If a pet’s coat is severely matted, brushing or trying to save the coat can cause significant pain, skin irritation, bruising, and even small wounds hidden under the fur.

In these situations, the safest and kindest option may be to clip the coat shorter than expected. This helps remove painful mats, improve hygiene, allow the skin to breathe, and reduce the risk of infection or discomfort.

Matted coats can also hide problems such as:

• Skin infections
• Fleas or ticks
• Moisture trapped against the skin
• Wounds or sores

For animal welfare reasons, we will always choose the option that is safest and least stressful for your pet, even if the final haircut looks shorter than originally planned.

Once the coat grows back, regular grooming and brushing will help maintain a healthier coat and make future sessions more comfortable for your pet.

Veterinary medicine requires a proper physical examination to make safe and accurate medical decisions.

Many illnesses can look very similar at home. For example, vomiting, not eating, low energy, or limping can happen for many different reasons. Without examining your pet, the veterinarian cannot safely know the true cause.

During an in-person consultation, the doctor may need to assess important details such as:

• Temperature
• Hydration
• Pain level
• Heart and lung sounds
• Abdomen, skin, eyes, ears, or mouth

Giving advice, treatment, or medication without examining the patient can delay proper care and may even put the pet at risk. For this reason, a consultation is usually required before diagnosis or treatment decisions are made.

If your pet seems unwell, the safest approach is always to book an appointment so the veterinarian can properly examine them.

Diagnostic tests help veterinarians understand what is really happening inside the body.

Sometimes symptoms alone are not enough to know the exact problem. Different illnesses can look alike on the outside, but require very different treatments. Tests help the veterinarian move from guessing to making a more informed medical decision.

Depending on the case, diagnostic tests may help to:

• Confirm or rule out possible diseases
• Check organ function and overall health
• Detect infection, inflammation, or internal problems
• Choose the safest and most effective treatment
• Monitor how well the pet is responding to treatment

Examples of diagnostic tests may include blood tests, fecal tests, skin tests, X-rays, ultrasound, or other laboratory work.

These tests are recommended because they support safer, more accurate, and more effective care for your pet.

Before giving a vaccine, the veterinarian must first make sure that your pet is healthy enough to receive it safely.

A pet that has fever, weakness, dehydration, infection, or another health problem may not be a suitable candidate for vaccination on that day. In those cases, vaccination may need to be delayed until the pet is well.

The consultation allows the veterinary team to:

• Check your pet’s overall health
• Look for signs of illness
• Confirm the correct vaccine schedule
• Answer your questions about side effects or aftercare

This step is important because vaccines should be given at the right time, to the right patient, and for the right reason.

In simple words, the consultation helps make vaccination safer, more effective, and more appropriate for your pet.

The safety of our staff, clients, and patients is very important.

If a pet behaves aggressively or bites someone, our team may need to use additional safety measures to protect everyone involved. These may include:

• Using a muzzle if appropriate
• Applying low-stress handling techniques
• Asking for additional restraint or support
• Delaying or rescheduling non-urgent procedures if needed

Biting is often a sign that a pet is frightened, painful, stressed, or overwhelmed. It does not always mean the pet is “bad,” but it does mean we must handle the situation carefully and responsibly.

In some cases, the veterinarian may also recommend a medical consultation first to assess pain, fear, or underlying health issues that may be affecting behavior.

Our aim is always to protect people without compromising the welfare of the animal.

No.

We do not perform procedures such as ear cropping, tail docking, declawing, or debarking.

No. Muscat Veterinary Center does not perform euthanasia simply because an owner cannot keep a pet.

Euthanasia is considered only when a pet is suffering from severe illness or poor quality of life.

We will always encourage responsible alternatives such as rehoming when possible.

No. Muscat Veterinary Center does not perform euthanasia simply because an owner cannot keep a pet.

Euthanasia is considered only when a pet is suffering from severe illness or poor quality of life.

We will always encourage responsible alternatives such as rehoming when possible.

All animals deserve medical care. We treat all our patients the same, and do not differ rescued animals from owned pets.

However, because we support community rescuers, special discounts may sometimes be available for rescued animals. Please speak with our front desk for details.

We appreciate the important work done by rescuers.

For legal accountability, charity cases must be coordinated through the Omani Animal Welfare Association (OAWA).

Rescue cases receiving charity support must come through OAWA, and the clinic does not provide credit services.

Yes. Muscat Veterinary Center supports animal welfare education and community awareness.

We may participate in school visits, educational talks, and awareness programs when possible.

Yes. We sometimes accept veterinary students for observation or training.

Requirements include:

• Being currently enrolled in a veterinary‑related university program
• Providing a No‑Objection Letter from the university
• Rabies vaccination
• Submission of training reports

Training positions are unpaid, and students must cover their own travel, accommodation, and living expenses.

Please send your updated CV and documents to:

human.resources@muscatveterinarycenter.com

You may also follow our official pages for job announcements.